Frequently Asked Questions

Have a custom bottled water question that is not answered below? Please Contact Us and we will be happy to help!


Pricing: What’s Included?

The bottle, cap, custom label, and purified water are all included in our pricing. There are 24 bottles in each case.

Shipping is calculated during the checkout process. Use our Free Estimate Tool for a quick, no-obligation price quote.

Timing: When Will My Order Arrive?

Orders 72 cases or less are typically produced within 10 business days of artwork approval (>72 cases requires 35 business days). Additional transit days can be estimated with the map below.

Rush Orders can be approved on a case-by-case basis with an additional fee.

Contact us today to see how Bottled Events can meet your deadline!

Quantity: How Much Bottled Water Should My Event Use?

💧First, consider if there are additional beverage options for your attendees.

💧Next, consider the weather of the event as guests drink more in warmer and sunnier weather!

💧Finally, will your label design be reusable on future events?

💧Generally, one case of 24 bottles will usually serve 20-30 people.

💧For wedding events, we recommend one bottle per guest.

Quantity: Need a Larger Order?

Bottled Events can accommodate orders of any size. Simply contact us with your choice of bottle type, quantity, and shipping zip code and we’ll get you a quote right away! There are additional volume discounts available beyond what is listed online.

Shipping: What Does Shipping Cost?

Bottled Events uses multiple carriers and shipping methods to deliver your custom water order as efficiently as possible.

We are pleased to offer flat-rate shipping to our neighbors in Southern California.

Across the US, small orders are generally shipped via UPS Ground in unpalletized boxes while larger orders are shipped via UPS or 3rd-party freight on pallets.

Palletized shipments will require a forklift or a dock accessible by an 18-wheeler. In the absence of these Bottled Events will connect you with shippers that offer “Liftgate Delivery”  as well as “Inside Delivery.”

Liftgate Delivery hires the shipper to deposit the water next to the truck, while Inside Delivery is an additional service that will deliver your bottled water to your exact floor location.

Return Policy

Due to the custom nature of our products, Bottled Events does not offer returns or refunds.

Once the order is in transit, Bottled Events is not liable and does not issue refunds for missed event dates due to carrier errors.

Returns or refunds will not be granted for missing an event date if the appropriate amount of time for order processing and shipping was not allowed. Bottled Events will make every effort to contact the customer when there is not enough time to complete an order. If you are unsure if your order will be received in time, please contact us with your event date and shipping zip code.

Bottle Info

Bottled Events offers a selection of smooth “bullet” style bottles in three sizes: 8oz (min qty 1,440 cases), 12oz, and 16.9oz. All bottles are BPA-free and come with clear caps.

All our bottles are 100% recyclable. Smooth bottles use 50% less plastic and are made from polyethylene terephthalate (PET).

Water Info

Bottled Events guarantees the refreshing taste of pure, clean water by exclusively sourcing purified water from FDA-licensed manufacturing plants. Our water undergoes rigorous multi-step purification processes like reverse osmosis, micro filtration, and UV/Ozone treatment to ensure the purest water possible.


Label Info & Templates

Templates are available for download here.

Labels are digitally printed on a white, waterproof synthetic material. They can be fully submerged in water and not get soggy or destroyed. Our high-resolution labels wrap cleanly around our bottles leaving no gap between the ends of the label.

Bottled Events does not charge an additional label or artwork fee.