Frequently Asked Questions

Here is some information on our frequently asked questions. If you don’t find what you are looking for, please Contact Us and we will be happy to assist you.

FAQs

Timing

Orders ship out 20-30 business days after they are placed and artwork is approved*. Shipping takes an additional 1-5 business days depending on the ship-to location and shipping method selected. To estimate the ground shipping time for your order, please refer to the map below. Please keep in mind that these shipping times are not guaranteed and regardless of the shipping method you select, we cannot be held responsible and do not issue refunds for missed event dates due to carrier error.

*We are currently in the process of updating our equipment to provide faster turnaround times of 5-7 business days.

Shipping

All orders are shipped via UPS with tracking. Ground shipping takes 1-5 business days depending on the ship-to location. To estimate the ground shipping time to your location, please refer to the map below. Please keep in mind that these shipping times are not guaranteed and regardless of the shipping method you select, we cannot be held responsible and do not issue refunds for missed event dates due to carrier error.

While expedited shipping may be an option for your order we recommend allowing enough time for ground shipping since expedited shipping rates increase sharply due to the heavy weight of bottled water.

Return Policy

Due to the custom nature of our products, we do not offer returns or refunds. Orders ship out around 10 business days after the order is placed and artwork is approved with the appropriate shipping method you selected.

Once the order is in transit, regardless of the shipping method you selected, we cannot be held responsible and do not issue refunds for missed event dates due to carrier error.

Returns or refunds will not be granted for missing an event date if the appropriate amount of time for order processing and shipping was not given when placing the order as laid out here.We will make every effort to contact you if we notice there is not enough time to receive your order, but we are ultimately not responsible if enough time is not given when the order is placed. If you have additional questions regarding timing or are unsure if your order will be received in time, please contact us with your event date and shipping zip code.

Pricing

Our pricing is all-inclusive so there are no additional art or setup fees. Shipping and taxes are calculated during the checkout process.

How many cases should I order?

For reception waiting areas or at events like trade shows and other uses where the water is offered to your clients and customers it is easy to control and the quantity can be decided at your discretion. For events like weddings and parties where consumption is taking place more freely, we recommend 2-3 bottles per person, so one 24-pack can usually cover 8-12 people.

Need a larger quantity than what’s listed online?

We can accommodate orders of any size. If you need a quantity larger than what’s listed online we will be more than happy to work with you directly. Simply contact us with your choice of bottle size and style, the amount of cases you would like to order, and the shipping zip code and we’ll get you a quote right away.

Bottle Info

Our bottle selection includes both ribbed and smooth styles in three sizes: 10oz, 12oz, and 16.9oz. All of our bottles are BPA free.

Water Info

Bottled Events uses purified water in all of our bottles. Purified water is water that has been mechanically filtered or processed to remove impurities such as chemicals and contaminants so you are left with only the refreshing taste of pure, clean water.

Label Info

All of our labels are digitally printed on a white, waterproof, synthetic material. They can be fully submerged in ice or water and not get destroyed. They are full wrap so there is no space between the ends of the label.