Due to the custom nature of our products, Bottled Events does not offer returns or refunds.
Once the order is in transit, Bottled Events is not liable and does not issue refunds for missed event dates due to carrier errors.
Returns or refunds will not be granted for missing an event date if the appropriate amount of time for order processing and shipping was not allowed. Bottled Events will make every effort to contact the customer when there is not enough time to complete an order. If you are unsure if your order will be received in time, please contact us with your event date and shipping zip code.